raisin® – Participant Centre Online Help raisin® – Participant Centre Online Help
Offline Pledges
FAQs:
•   Why can’t I see the Offline Pledges option in my Participant Centre?
•   Is the Tax Receipt issued in the Donor’s name, even if I have paid for the donation using my credit card?
•   Why can’t I pay by credit card for some of the offline pledges?
•   I received an e-Tax Receipt for one of my Donors, what do I do?
•   If I indicated “Send the e-Tax receipt to my email and I’ll forward it to the donor” will I receive their e-Tax Receipt?
•   Will my offline pledges be reflected in my Donation History and Fundraising Thermometer?
•   My Thermometer isn’t reflecting the offline pledges?
•   What is the difference between the Pending Approval and the Confirmed in the Status column of the Offline Pledge Donors?
•   Will contacts entered in the Enter Offline Pledges page be added to the Address Book, Donation History and Follow-ups sections?
•   What do I do with the cheques received?
•   Are credit card transactions secure on the system?
•   Will Donors entered through Offline Pledges appear on my Honour Roll?
Why can’t I see the Offline Pledges option in my Participant Centre?
The Organization decides whether or not participants can enter offline pledges. If you cannot see the Offline Pledges option in your Participant Centre, then your organization has chosen not to allow offline pledges for this event to be entered through the website. Please contact the organization to better understand how to proceed with offline cash or cheque donations you received to ensure they are included in your fundraising efforts.
Is the Tax Receipt issued in the Donor’s name, even if I have paid for the donation using my credit card?
Yes. All Tax Receipts must be issued in the Donor’s name.
Why can’t I pay by credit card for some of the offline pledges?
For auditing and tax receipting reasons, full mailing address is required in order to pay by credit card. You can edit the Participant information and provide the full mailing address if you would like to pay for a donation by credit card.

If address fields are missing from the offline donor form, then the Organization has chosen not to accept credit card payments for offline pledges. Offline pledges can still be entered and will be reflected on your personal page. Offline pledges should then be presented to the Organization, per their instructions.
I received an e-Tax Receipt for one of my Donors, what do I do?
Please forward any e-Tax Receipts you may have received on behalf of your Donors to the Donor as they will not have received a copy. You would only receive this e-Tax Receipt because you did not provide the Donor’s e-mail address when you entered in the offline pledge and had indicated to use your e-mail instead.

Note: Tax receipting must be enabled by the organization for this functionality.
If I indicated “Send the e-Tax receipt to my email and I’ll forward it to the donor” will I receive their e-Tax Receipt?
Yes. You will receive the Donor’s e-Tax Receipt if you had indicated to use your e-mail instead of providing us with the Donor’s e-mail. The e-Tax Receipt will be made out to the Donor so please be sure to forward it to the Donor, as they will not receive a hard copy of the receipt by mail. Please be sure to check your junk mail folder as the e-tax receipt will be sent out by the organization.

Note: Tax receipting must be enabled by the organization for this functionality.
Will my offline pledges be reflected in my Donation History and Fundraising Thermometer?
It is up to the Organization as to whether or not unconfirmed offline donations are reflected in your thermometer and count when determining top fundraisers and top teams. If the Organization has set it up, then all offline donations, whether confirmed or not confirmed will show on your thermometer, your honour roll and count when determining top teams and top fundraisers. If not, only donations entered through the system that are paid by credit card will be reflected immediately. For all other offline donations, there will be a delay until the Organization has received the funds, reconciled, and posted this data to the online event.
My Thermometer isn’t reflecting the offline pledges?
The Organization decides whether or not unconfirmed offline pledges are reflected in your thermometer. If your offline pledges are not showing in your thermometer, then that’s how the Organization has chosen to set up the event. Once the donation is confirmed (either paid for on your credit card or received and posted by the Organization), your thermometer will be updated.
What is the difference between the Pending Approval and the Confirmed in the Status column of the Offline Pledge Donors?
The Pending Approval Status means that the Organization has not received the money from the Participant or has yet to process the donation, whereas as a Confirmed Status indicates that the donation has been received and processed.
Will contacts entered in the Enter Offline Pledges page be added to the Address Book, Donation History and Follow-ups sections?
Yes. Offline Pledge Donor information will be added to the Address Book, Donation History and Follow-ups sections so that all Donor information is consolidated.
What do I do with the cheques that I receive?
Please enter in the full Donor information into Adit/Edit Donors fields on the Enter Offline Pledges page and submit the cheque to the Organization as per event instructions. By entering the data into the system, you contribute to reducing administrative costs.
Are credit card transactions secure on the system?
All credit card transactions are secure. Your credit card information is encrypted and is not publicly available to any user of the system.
Will Donors entered through Offline Pledges appear on my Honour Roll?
It is up to the Organization as to whether or not unconfirmed offline donations are reflected in your Honour Roll. If the organization has set it up, then all offline donations, whether confirmed or not confirmed will show on your thermometer, your honour roll and count when determining top teams and top fundraisers. If not, only donations entered through the system that are paid by credit card will be reflected immediately. For all other offline donations, there will be a delay until the Organization has received the funds, reconciled, and posted this data to the online event.
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